Privacy Policy

This privacy policy ("Privacy Policy") describes how excelknowhow.com ("ExcelKnowHow", "we") processes personal data in connection with the use of the website and the provision of services, and sets out the rights available to data subjects. As Controller, ExcelKnowHow will process the personal data it receives only for the purposes and in the ways set out in this Privacy Policy.

Below you will find detailed information about what kinds of personal data we collect about individuals and for what purposes, what we do with that data, and how we process it. By accessing or using our website, you agree to the terms set out in this Privacy Policy and in our Cookie Policy. If you do not agree with this Privacy Policy, you should leave this website and stop using the services we provide.

1. Introduction

1.1. The purpose of this Privacy Policy is to provide information about the processing of personal data carried out by ExcelKnowHow. The Privacy Policy applies to the processing of personal data of recipients of ExcelKnowHow services, prospective recipients of those services, website visitors and business partners.

1.2. ExcelKnowHow processes personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC ("General Data Protection Regulation"), and in compliance with other legal acts in the field of personal data protection.

1.3. In this Privacy Policy, the term ExcelKnowHow refers to the limited liability company "Sofius", registered in the Republic of Latvia, registration No. 40103714293, registered address: Nometņu iela 3-11, Riga, LV-1048, Latvia.

1.4. The terms "Personal data", "Data subject", "Processing", "Controller" and "Supervisory authority" used in this Privacy Policy have the same meaning as set out in the General Data Protection Regulation.

2. What personal data do we process?

2.1. In the course of its commercial activity, ExcelKnowHow receives various kinds of information from prospective and existing clients, website visitors and other people who communicate with us. Part of that information is personal data in respect of which ExcelKnowHow is the Controller.

Personal data provided to ExcelKnowHow

2.2. Our existing and prospective clients provide us with the following personal data:

• first name, surname;
• email address;
• telephone number;
• payment information;
• social network account information (if you register on our website using your social network account and/or choose to join our closed group on Facebook);
• any other kind of personal data that may be contained in content you send us, for example in a chosen account password, in an email message, or elsewhere.

This data is necessary so that ExcelKnowHow can enter into contracts with you, perform them, and communicate with you.

2.3. When you sign up to receive news about Excel software and ExcelKnowHow services using the form available on the website, you give us your name and email address. This data is necessary so that ExcelKnowHow can communicate with you.

2.4. When you communicate with us using the contact details available on the website, you give us your email address and/or telephone number and/or your home or correspondence address, as well as any other information you choose to disclose to us. This data is necessary so that ExcelKnowHow can communicate with you and respond to your questions, requests, complaints and similar.

Personal data collected automatically

2.5. When you visit the ExcelKnowHow website, we automatically collect and process the following information, which may contain your personal data: your device and browser, the pages you access, device identifiers, the operating system you use, your location, mobile network information, standard web log data, and other information collected from cookies and similar technologies that we use on our site. Find out more about how we use cookies by reading our Cookie Policy.

3. Purposes and legal basis for processing

3.1. ExcelKnowHow processes your personal data in order to offer and provide services to you, to improve the services provided, to resolve any problems that may arise in connection with a service, and to give you the best possible experience as a client.

3.2. ExcelKnowHow collects and processes your personal data for the following purposes, among others:

• entering into and performing contracts;
• creating your user account on our learning platform;
• providing services;
• issuing certificates;
• communicating with you about our services and other matters;
• analysing the use of our website and services so that we can make improvements;
• informing you about our services;
• protecting our legitimate interests and for legal reasons such as the performance of contracts, compliance with applicable legal acts, and cooperation with law enforcement authorities.

Before using your personal data for a purpose not covered by this Privacy Policy, we will ask for your consent.

3.3. ExcelKnowHow collects and processes your personal data only where there is a lawful basis for doing so, which may differ depending on the particular data category and the purposes of processing. Please note that we may process the same personal data for several purposes at once, and accordingly on several legal bases.

3.4. Entering into and performing a contract. The legal basis for most of the processing of your personal data is the contractual relationship between you and ExcelKnowHow, given that we need this data in order to enter into and perform a contract with you.

3.5. Legal obligation. In some cases ExcelKnowHow processes personal data on the basis of legal obligations imposed on us by applicable legal acts, for example in the field of taxation, or in cases where we have to respond to legal process.

3.6. Legitimate interests. Processing your personal data is necessary in order to pursue the legitimate interests of ExcelKnowHow or of third parties, except where your interests or fundamental rights and freedoms requiring the protection of personal data override those interests. For example, we may process your data for marketing purposes on the basis of our legitimate interest in developing our commercial activity. Other legitimate interests include carrying on commercial activity, managing and providing services, informing prospective clients about our services, promoting and developing services, detecting and preventing security and technical problems relating to the services, pursuing legal claims, and others.

3.7. Consent. We process some personal data on the basis of your consent. This is data that we do not need in order to perform a contract, but which you may give us voluntarily in order to receive information about our services at your email address (first name, surname, email address, telephone number). Please note that you have the right to delete this information and withdraw your consent at any time.

4. Retention period

4.1. ExcelKnowHow retains personal data until the purpose for which the data was collected has been fulfilled. For example, we retain client data for as long as a contractual relationship exists between us.

4.2. After you end your relationship with us, by completing training or otherwise terminating a contract with us, we may continue to retain certain data for as long as is reasonably necessary in order to comply with our legal obligations, to resolve disputes where there are any, to enforce our agreements and/or to protect our legitimate interests.

5. Transfer of personal data to third parties

5.1. So that ExcelKnowHow can enable you to receive services, we work with third parties that provide us with various services necessary for carrying on our commercial activity ("Third party service providers"). Accordingly, we transfer your personal data to third party service providers, for example server service providers, email communication service providers, learning platform service providers, payment processing service providers and legal service providers.

5.2. Third party service providers receive a strictly limited amount of personal data, being what is necessary for the provision of their services. ExcelKnowHow transfers personal data only to those third party service providers that are able to ensure compliance with all personal data processing requirements under the General Data Protection Regulation and other applicable legal acts.

5.3. In certain cases we may have a legal obligation to transfer your personal data to state or municipal authorities or to other third parties.

5.4. ExcelKnowHow may transfer your personal data to third parties where this is in our legitimate interests, for example in the case of a merger, a disposal of assets, a transfer of undertaking, or other restructuring of the provision of services.

5.5. Personal data processed by ExcelKnowHow may be transferred to third party service providers and other persons located outside the European Economic Area ("EEA"). ExcelKnowHow confirms that it transfers personal data only to those third party service providers and other persons outside the EEA that are located in territories recognised by the European Commission as ensuring an adequate level of personal data protection, or that are otherwise able to provide appropriate safeguards, and that effective legal remedies are available to data subjects.

6. Rights of the data subject

6.1. People located in certain countries, including the EEA, have certain rights in relation to their personal data under the applicable legal acts. Subject to any exceptions provided for in those legal acts, you may have the right to request access to your personal data in order to update, delete or correct it, to restrict or object to the processing of your data, and the right to data portability.

6.2. You can exercise these rights by contacting ExcelKnowHow using the contact details given later in this Privacy Policy.

6.3. If you consider that we have processed your personal data unlawfully, you have the right to submit a complaint to us using the contact details given later in this Privacy Policy, or to lodge a complaint with the authority supervising personal data protection in your country. In Latvia this is the Data State Inspectorate (Datu valsts inspekcija).

7. Security of personal data

7.1. Taking into account the possible risks and the nature of the processing, ExcelKnowHow uses reasonable and appropriate organisational, technical and administrative measures to protect the confidentiality, integrity and availability of personal data.

7.2. Unfortunately, no data transmission or storage system is guaranteed to be 100% secure, so we cannot guarantee complete data security. We therefore encourage you to take care of your personal data, to set a secure password for your ExcelKnowHow account, to restrict access to your device and browser by signing out at the end of a session, and as far as possible to avoid providing ExcelKnowHow with any kind of sensitive data whose disclosure could cause substantial harm to the data subject.

7.3. All ExcelKnowHow personnel involved in processing the personal data provided to us are bound by confidentiality obligations and may not access personal data without authorisation or where this is not necessary for the purposes for which that data was collected.

7.4. In the event of a personal data breach, we will notify you in accordance with the obligations laid down in applicable legal acts and will provide reasonable assistance in connection with the investigation of the breach and reporting it to the supervisory authorities.

8. Changes to the Privacy Policy

8.1. ExcelKnowHow may amend the Privacy Policy, for example when introducing new services. Amendments to the Privacy Policy take effect and apply from the moment they are published on our website.

8.2. We therefore recommend that you visit the ExcelKnowHow website from time to time. By continuing to use our services or the website, or otherwise providing us with personal data after amendments to the Privacy Policy, you agree to the new version of the Privacy Policy.

9. Applicable law

The legal acts in force in the Republic of Latvia apply to the ExcelKnowHow Privacy Policy. All disagreements will be resolved by negotiation. If mutual agreement is not reached, disputes will be heard by a court of the Republic of Latvia in accordance with the legal acts in force in the Republic of Latvia.

10. Contact details

If you have any questions about this Privacy Policy and the processing of your data, or you wish to exercise your rights as a data subject, please contact us by writing to ask@excelknowhow.com, or using the following contact details: